Shipping Policy

Last updated: October 19, 2025.

Currency: USD.

Regions Served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

About This Policy

Dazzytee crafts premium, artisanal Wooden Puzzles and Brain Teasers (including intricate logic sets and display sculptures) and ships to the destinations listed above. This policy details Dazzytee’s fulfillment process, expected delivery timelines, and the procedure for resolving any issues related to shipments of our small, high-quality wooden goods.

All prices and fees are settled in USD. Where applicable, all taxes, duties, brokerage, and customs processing charges are settled at checkout, ensuring recipients are not charged anything upon arrival (DDP where available).

1. How Dazzytee Handles Wooden Goods Shipments

Every handcrafted wooden item is secured using cushioning materials, durable custom boxes, and protective wrapping to ensure reliable transit. Given the mechanical nature of the puzzles, Dazzytee’s packaging specifically aims to prevent the internal components or delicate joints from shifting or separating during transport. Larger or multi-item orders may be bundled for optimal stability. The full amount shown at checkout includes the final cost of shipping, handling, taxes, and duties—no additional payment is required on delivery.

Key Fulfillment Notes

• Estimated Delivery Time: This window shown at checkout is the cumulative total of Processing Time (preparation) and Carrier Delivery Time.
• International Shipping Terms: The standard Incoterm is DDP (Delivered Duty Paid) where available, meaning all customs charges and import taxes are prepaid.
• Payments: Accepted via major cards and supported digital wallets only (Cash on Delivery / COD is not supported). All transactions are billed in USD.
• Address Accuracy: Carrier systems perform automated address verification. If details are incomplete or flagged, the Dazzytee team will request immediate correction before dispatch to avoid transport delays.

2. Service Area and Delivery Specifications

Where Dazzytee Delivers

Dazzytee currently ships to the United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, and Portugal.

Dazzytee cannot deliver to PO Boxes, military addresses (APO/FPO/DPO), or certain remote international territories. A standard, verifiable street address is always required.

Carriers and Delivery Methods

Dazzytee’s primary partners for global parcel networks are UPS, FedEx, and DHL Express. USPS is utilized for specific small parcels within the U.S.

• Standard Service: Items are sent via standard trackable parcel service directly to the recipient’s address.
• Security Control: An adult signature may be requested for selected high-value consignments; this requirement will be specified in your tracking notification email.

3. Processing and Transit Timeframes

Business days are defined as Monday–Friday (PST); U.S. federal holidays are excluded from these calculations.

Rates and Timeframes (USD, Small Parcel Goods Only)

The final calculated amount is displayed at checkout. Flat rates and free-shipping thresholds are fully comprehensive. Recipients never pay customs or taxes at the door.

4. Taxes, Duties, and Packaging Specifics

Puzzle Packaging Specifics:

Dazzytee’s handcrafted puzzles are packed individually or in small clusters. The robust, reinforced packaging is designed specifically to stabilize the pieces and protect the delicate finishes and mechanical integrity of the components. Dazzytee covers a portion of the total shipping expenditure, and the final total due is presented transparently at checkout.

International Duties and Customs:

For deliveries to the UK, FR, DE, ES, IT, BE, PT, AU, and CA, Dazzytee utilizes DDP (Delivered Duty Paid) shipping. Import VAT/GST, all duties, brokerage fees, and customs processing charges are fully prepaid and included in the checkout total in USD. Do not make any payments to the delivery driver. If any individual requests payment upon delivery, please contact Dazzytee immediately.

5. Order Management and Issue Resolution

Order Flow and Dispatch

Most items progress to final quality checks and specialized packing within one to two business days.

• Orders confirmed before the daily cut-off time typically begin processing the same working day; later confirmations start the next business day.
• Primary Dispatch Facility: 8181 NW 14th Street, Miami, FL, 33126

Damage, Loss, or Other Issues

Please examine your shipment upon arrival. If an item is damaged (especially delicate logic mechanisms or wooden details), notify the Dazzytee team promptly with your order number, clear photographs, or a brief video showing the outer carton, internal packaging, and the affected item.

If tracking shows no progress for an extended period, or delivery has not occurred within the stated timeframe from the ship date, please contact Dazzytee. Once the carrier confirms the item is lost, Dazzytee will dispatch a replacement at no cost or issue a full USD refund.

Changes and Cancellations

Orders that have not yet entered the packing stage or shipped can be canceled—please reach out to Dazzytee as soon as possible. Once the consignment is handed off to the parcel carrier, cancellation is no longer available. Post-delivery, please refer to Dazzytee’s Return & Refund Policy.

Need Assistance? (Contact Dazzytee Support)

Address: 8181 NW 14th Street, Miami, FL, 33126

Phone: +1 (305) 803-5251

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST