DAZZYTEE REFUND AND RETURNS POLICY

Last updated: October 02, 2025. Currency: USD. Regions Served: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal.

About This Policy

Dazzytee crafts unique, artisanal Wooden Puzzles and Brain Teasers and accepts returns from the regions listed above. This policy details how Dazzytee manages all returns, exchanges, and refunds for these handcrafted logic items. All financial transactions are processed in USD. Where applicable, Dazzytee issues the prepaid return label or schedules carrier collection and covers all associated VAT/GST, duties, brokerage, and customs processing for the return shipment. This ensures you will not incur any charges when sending the item back if utilizing the return paperwork provided by Dazzytee (DDP on returns where available).

1. Quick Overview

2. Return Eligibility for Handcrafted Items

Products must be returned in their original, unmodified, and unused state to protect the integrity of the specialized wooden components and logic mechanisms during the return journey.

• Invalidation: Any signs of use or permanent alteration—such as scratches, dents, staining, distinct odors, or modification like drilling or fixed gluing—will invalidate returns based on customer preference (change of mind).
• Packaging Requirement: Please ensure all original protective materials are included whenever possible (wrapping, foam inserts, hardware packs, manuals). If the original packaging is missing, you must repackage the item using materials that provide equal or greater protection.
• Condition Exception: Items that have been permanently installed or significantly altered may only be returned if Dazzytee confirms a verifiable manufacturing defect or carrier damage.

Natural Wood, Naturally Unique

Solid timber exhibits inherent, natural variation in grain patterns, color tones, minor knots, and figure. These characteristics are regarded as authentic properties of the material, not defects, and will be assessed accordingly against consumer standards.

3. Addressing Issues (Damage, Defect, or Wrong Item)

If an item arrives with damage (such as a structural misalignment), exhibits a production fault, or fails to match the model/size/finish ordered, Dazzytee will ensure the issue is swiftly corrected. Common issues for handcrafted goods include misaligned joins or components that do not fit together correctly.

• Resolution: Dazzytee provides prepaid return shipping and offers either a replacement or a full USD refund. Any original outbound shipping cost paid at checkout for that specific item is also fully refunded.
• International Shipments: For international returns, Dazzytee covers all VAT/GST, duties, brokerage, and customs processing fees when Dazzytee’s prepaid label and return documents are utilized (DDP on returns).

4. Returns Due to Change of Mind (Fit, Appearance, or Finish)

Preference returns are accepted within the 30-day window provided the item is unused and correctly packaged. Dazzytee covers the return shipping cost; the customer is not required to pay any additional fees beyond the initial purchase. Once inspection confirms all parts are present and the item is in like-new condition, Dazzytee refunds the product price in USD.

• Shipping Cost: The original outbound shipping cost, if paid at checkout, is not refunded for returns based on preference.

5. Items Not Eligible for Return

• Gift cards, final-sale, or clearance items.
• Custom or made-to-order products (e.g., special requests for wood species or engravings) unless verified as defective or damaged upon receipt.
• Products that have been used, assembled (beyond simple test-fitting), permanently installed, modified, or refinished.

6. How to Initiate a Return

• Contact: Email [email protected] or use the site contact form within 30 days of delivery. Include your order number and a brief explanation of the reason for the return.
• Damage/Defect Reporting: For damage or defects, contact Dazzytee within 72 hours and attach clear visual evidence (photos or a brief video) showing the external carton, internal packaging, and the affected areas. Retain all packaging until the next steps are confirmed.
• Authorization: Dazzytee responds within 1–2 business days. If the return is eligible, Dazzytee will issue a prepaid parcel label or schedule a carrier pickup and provide detailed packing instructions.
• Return Address: Ship returns to: Dazzytee Returns Department, 8181 NW 14th Street, Miami, FL, 33126

Packing Guidance for Small Items

• Immobilize all puzzle components so they cannot shift, rattle, or cause abrasion during transit.
• Reuse the original foam and protective elements wherever possible.
• Bag all small hardware or accompanying manuals and firmly secure the bag inside the shipping box.
• If the original packaging is lost, use a new, heavy-duty shipping box with sufficient padding on all sides and securely seal all seams.

7. Refund Timing and Method

Once the return is received and successfully passes the review process, Dazzytee processes the refund within 7 business days back to the original payment method in USD (major cards or PayPal). Store credit is available upon request.

Exchanges

Requests for a different size or finish are accepted for 30 days subject to inventory availability.

• Shipping Costs: For preference exchanges, Dazzytee covers shipping costs both ways. For issue-based exchanges (damage, defect, wrong item), all shipping is covered by Dazzytee.

Taxes, Duties, and Customs on Returns (International)

For eligible returns from covered countries, Dazzytee prepares all required re-import documentation and pays for VAT/GST, duties, brokerage, and customs processing, provided you exclusively utilize Dazzytee’s prepaid label and instructions. Arranging an unapproved, self-paid courier transfers responsibility for customs charges and risk of loss/damage to the sender and may severely delay processing.

Need Assistance?

The Dazzytee team replies within 1–2 business days (Mon–Fri, PST). For the quickest resolution, please always include the order number, delivery address, and clear photos or video when reporting damage or defects.

Address: 8181 NW 14th Street, Miami, FL, 33126

Phone: +1 (305) 803-5251

Email: [email protected]

Support Time: Mon–Sun: 8:00 AM-5:00 PM EST